Returns & Exchanges

At Autic World, we are committed to providing exceptional craftsmanship and a premium shopping experience. If your purchase does not meet your expectations, we offer a transparent and structured return process designed to ensure fairness for both our customers and our business.

Please read this policy carefully before requesting a return or refund.

1. Return Window

We offer a 15-day return policy from the date your order is successfully delivered. To qualify, your return request must be submitted within 15 calendar days of receiving your order.

Requests received after this period may not be eligible for return or refund unless required under applicable consumer protection laws.

2. Return Eligibility

To be eligible for a return, the product must:

• Be unused and unworn
• Be in its original condition
• Include all original tags
• Be returned in the original packaging
• Include the original invoice or proof of purchase
• Include all accessories, certificates, warranty cards, and complimentary items (where applicable)

All returned products undergo a quality inspection before a refund or exchange is approved. Autic World reserves the right to decline returns that do not meet these requirements.

3. How to Request a Return

To initiate a return, please contact our Customer Support team.

Email: hello@auticworld.com

Please include:

• Order Number or Order ID
• Full Name
• Registered Email Address
• Reason for Return
• Product Images (if applicable)
• Photos of the packaging (for damaged deliveries)

After reviewing your request, we will provide:

• Return Authorization
• Return Instructions
• Shipping Details
• Return Label (where applicable)

Items returned without prior authorization may not be accepted.

4. Return Shipping Process

Once your return has been approved:

• Securely pack the item in its original packaging
• Include all original accessories and documents
• Follow the return instructions provided by our Customer Support team
• Ship the parcel using the recommended courier service (if self-shipping applies)

Customers are responsible for ensuring products are safely packaged to prevent damage during transit.

Where permitted by law or promotional offers, return shipping costs may be covered by Autic World. Otherwise, customers may be responsible for return shipping charges unless the return is due to our error.

5. Damaged, Defective or Incorrect Items

We carefully inspect every order before dispatch.

If you receive a damaged product, a manufacturing defect, an incorrect item, or an item with missing components, please contact us within 48 hours of delivery at hello@auticworld.com.

Include:

• Order Number
• Product photographs
• Packaging photographs
• Description of the issue

Priority assistance will be provided for verified cases, and we will offer an appropriate resolution, including replacement, repair, refund, or store credit, depending on the circumstances.

6. Non-Returnable Items

For hygiene, personalization, and quality reasons, the following items are generally not eligible for return:

• Customized jewelry
• Personalized or engraved products
• Made-to-order pieces
• Gift cards
• Final sale or clearance products (where clearly stated)
• Products showing signs of wear, misuse, alteration, or accidental damage
• Items returned without original packaging
• Products missing certificates, warranty cards, or accessories

Nothing in this section limits any statutory rights available under applicable consumer protection laws.

7. Exchanges

We currently process exchanges through a return and new purchase process.

To exchange an item:

• Submit a return request
• Once approved, return the original product
• Place a new order for your preferred item

This helps ensure faster availability and processing.

8. Refund Process

Once your returned product is received and successfully passes our quality inspection:

• We will notify you of the inspection outcome
• Approved refunds will be processed to your original payment method
• Refunds are generally issued within 5–10 business days after approval

Please note that your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.

Shipping fees, duties, taxes, customs charges, or expedited delivery charges may not be refundable unless required by applicable law or if the return results from our error.

See our Refund Policy for full refund timelines and methods.

9. Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has entered into production, personalization, or shipping, cancellation may no longer be possible.

To request an order cancellation, please contact Customer Support as soon as possible.

10. International Orders

Autic World proudly serves customers worldwide. For international returns:

• Customers are responsible for complying with local import and export regulations
• Customs duties, taxes, brokerage fees, or import charges are generally non-refundable
• Return shipping times may vary depending on the destination country
• Additional documentation may be required for international shipments

11. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Autic World
Customer Support
Email: hello@auticworld.com
Website: https://auticworld.com

Business Hours: Monday – Saturday. We aim to respond to all enquiries within 24–48 business hours.

Frequently Asked Questions

Why choose Autic World?

We are committed to providing:

• Transparent return and refund policies
• Premium customer service
• Secure shopping experience
• Fair quality inspection process
• Clear communication at every stage
• Global support for customers worldwide

Our goal is to ensure confidence and satisfaction with every Autic World purchase.